Shipping policy
Shipping Policy
Welcome to Helixa! We highly appreciate your visit and your purchase. Below you will find our Shipping Policy and its terms and conditions.
Shipping Times
Please allow 1–3 business days for us to process and ship your order. Processing times may vary due to factors such as order volume, product availability, packaging, and carrier pickup schedules. We strive to process all orders as quickly as possible.
During peak seasons or high-volume periods, processing and shipping times may experience slight delays. In such cases, we will notify you via email with updates regarding your estimated delivery timeframe.
Once your order has been shipped, delivery typically takes 5–15 business days, depending on your location. Please note that shipping times may vary based on destination, customs processing, or other unforeseen circumstances beyond our control.
Customs, Duties, and Taxes
For international shipments, any customs duties, taxes, or additional fees applied during or after shipping are the responsibility of the customer. Helixa is not liable for any additional charges incurred upon arrival in the destination country.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date. Please allow 24–72 hours for tracking updates to appear.
Address Accuracy & Changes
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct. We process orders quickly, so there is only a short window (usually within 12 hours) to request address changes.
Please contact us immediately at service.helixa@gmail.com if you believe you have entered an incorrect shipping address.
Damaged, Lost, or Missing Orders
Helixa is not responsible for lost or stolen packages that are marked as delivered by the carrier. If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors, household members, or your local carrier, as packages are sometimes left in alternative locations.
If your package remains missing, please contact us within 15 days of the marked delivery date so we can assist you further. All packaging materials and damaged goods must be retained in order to file a claim.
Incomplete Orders
If you receive an incomplete order or are missing items, please email service.helixa@gmail.com within 15 days of delivery.
Include your name, order number, email address, a description of the issue, and a photo of the items received. In this case, we will ship a replacement for the missing item. Refunds will not be issued for incomplete orders.
Wrong Product Received
If you receive the wrong product, please contact service.helixa@gmail.com within 15 days of delivery.
Include your name, order number, email address, a description of the issue, and a photo of the product received. We will ship a replacement of the correct item. Refunds will not be issued for wrong product claims.
Late Delivery
While we do our best to ensure timely delivery, we cannot guarantee exact delivery dates due to factors such as customs delays, carrier issues, weather conditions, or other unforeseen circumstances. Orders cannot be canceled or modified once they have been shipped.
If you have any questions regarding shipping, please contact us at service.helixa@gmail.com.