Refund policy

90-Day Money-Back Guarantee

Every Helixa product is covered by our 90-day money-back guarantee. If you are not happy with your purchase for any reason, contact us within 90 days of receiving your order and we will refund it.

How to request a refund

Email service.helixa@gmail.com with your order number. We reply within 1–2 business days. Opened or partially used bottles are covered. We may ask you to return the remaining product with a free prepaid return label we send you; you never pay return shipping.

Refund timing

Once your request is approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it. If more than 15 business days have passed since approval, email us and we will chase it for you.

Damaged, defective or wrong items

Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us right away and we will replace it or refund it at no cost to you.

Exchanges

We do not offer direct exchanges. Request a refund and place a new order for the product you want.

Subscriptions

Subscription orders are covered by the same 90-day guarantee for each delivery. You can pause or cancel your subscription any time from your account or by emailing us.

European Union 14-day cooling-off period

If your order ships into the European Union, you also have the right to cancel or return your order within 14 days of receipt for any reason and without justification.

Questions

Helixa is operated by EMIRKAN BOLUKBAS LLC, 1207 Delaware Ave #4263, Wilmington, DE 19806, United States. Email us any time at service.helixa@gmail.com.